Znuny Open Source Ticketsystem

Buonasera a tutti,
dal momento che non vengono inviati gli allegati dalla pagina di chiusura del ticket ma solo inviando una mail inserendo come "next state" chiuso, qualcuno sa dirmi se è possibile e, in caso affermativo come fare, a nascondere la possibilità di inserire allegati all'interno dell ...

Thanks to KlausNehrer we solved the problem changing "Notifications Event" to "Ticket Create" instead of "Article Create".

Hi,
in attach our event configuration which send two notifications.

Thanks

I have already tried to deleted the "New ticket notification" in "Notifications (Event)" and no mail are sent to Agent when a ticket is created.

At the moment Agents don't have "notifications" configured in their settings.
We have only:
-One "Auto Responses" in "Queue Settings" for new ticket notification to Customer
-One "New Ticket Notification" in "Ticket Settings --> Notifications (Event)" for new ticket notification to Agents.

Anyway ...

Yes.
But the problem is that we receive a double mail when a ticket is created.

Yes.
We have 3 eventbased notification:

1 for change owner (mail to agent)
1 for new ticket (mail to agent)
1 for ticket closed (mail to customer).

Hi all,
we have recently installed OTRS 3.2.7 and we have some issue.
Every time OTRS create a new ticket, all the agent in the queue receive double mail notification.
The same occurs when the agent change ownership and when he send an empty mail.
Do you have any ideas?
Thanks
Lucio