Znuny Open Source Ticketsystem

Thanks for that.

I didn't think of the browser.

That's a day of my life gone!!!

Been running OTRS for a few years now.

No issues until yesterday.
CMDB has stopped working. When trying to add a new Ci or update an existing CI nothing happens, the page stays teh same.

No error message on screen.

We've checked apache log, mysql log nothing found.

To attempt to get round the ...

Excellent.
Think I'll just use the comment field.
Any idea how I could change the colour to make it stand out more?

Some of my agents are a bit unobservant.

Hi.

Does anyone know of a way I can flag / label a customer company or customer user so that support teams know if the account has support limits placed on them due to account issues?

The accounts team can then be happy knowing that if the customer calls into support the agents will be aware of ...

Is this possible?

I have various tickets, some of which need others to be completed before they can be worked on.

Is it possible to put the dependant tickets in a 'pending' state until the state of another ticket changes to closed?

Hi, Thanks for the quick response.

I have Company Support enabled, at least I think I do, but don't see company name in the ticket zoom.

Cheers

Back to this after a break.

Still can't get it working.

Full log entry below.
Any assistance greatly appreciated.

Hi.

Following this through and got to step 3.

Unfortunately I cannot find #show customer data.

I am in /opt/otrs/Kernel/Modules/AgentTicketZoom.pm

Using OTRS 3.2.6

Any ideas?

Hi.

Does anyone know how to set up a reply to ticket that does not have the whole email history in it?

On occasions this is too big to handle sensibly and is not necessary to send to the customer every time.

I would like however to have the option to also send the history.

I have found the ...

Here is my process file.

---
Activities:
A9:
ActivityDialogs:
- AD6
- AD7
ChangeTime: 2013-06-21 10:46:07
Config:
ActivityDialog:
'1': AD6
'2': AD7
CreateTime: 2013-06-19 15:17:56
EntityID: A9
ID: '9'
Name: ADSL Order
ActivityDialogs:
AD6:
ChangeTime: 2013-06-21 14:06:57
Config ...

OK.

I have done some more work on this and am starting to think this maybe due to ACL's

Does this sound right?

Hi, New to OTRS. Liking it so far.

I'm trying to set-up a process but keep getting a 'Need ActivityEntityID!' when creating a process ticket.

I have searched everywhere and cannot find any answers.

So far it's quite a basic process, 2 activities linked by a transition.

I have put a test ...