Znuny Open Source Ticketsystem

Hi, I want to get rid of the long ticketnumbers with many zero's. So in our testenvirement I've changed the Ticket::NumberGenerator to AutoIncrement And set the Ticket::NumberGenerator::MinCounterSize to 3. The Ticket::Hook stays the same: Ticket# New created tickets are genereted with the shorter t...

Thanks! Works like a charm!

I don't understand why this is working and the way with the XML file doesn't.
Maybe a bug?
But this is a good workaround.

Regards, Tom

Anyone?

Hi all, When a ticket is closed by an agent, I want to trigger a -non Perl- script on my linux server. Unfortunately TicketStateUpdate is not triggered on 'TicketStateUpdate'. I used the tutorial from Crythias on: http://forums.otterhub.org/viewtopic.php?t=10090 So I created in Kernel/Config/Files a...

Hi crythias,

Thanks for (searching for) the answer. I will implement it.
This is what I was looking for!

Regards Tom

Hi,
Is it possible to have time based auto-replies on a new ticket?
I would like to have another reply outside office hours than within office hours.

Regards, Tom