Znuny Open Source Ticketsystem

yes recently i did the upgrade and the logs are above in my post and the other logs its same as what i post it is just repeated !

Hello all , I tried to run a generic agent that will remove or close the tickets that have a specific subject phrase but when i run the job its ot running ? What could be the cause of that issue ? In log : [Wed Aug 28 14:41:43 2013][Error][Kernel::System::Scheduler::TaskManager::TaskList][297] Table...

Yes i remeber now when i faced that initial issue ! I post before 1-2 month this ticket : http://forums.otterhub.org/viewtopic.php?f=53&t=21108&p=83511#p83511 so i find that to solve that issue i need to upgrade so when i try to backup the mysql DB using mysqldump i got that error ! Got erro...

Thanks alot crythias at least i understand the main thing that i want and really understand what is going on and i wish that even after long term i will see you here and not going somewhere else . And i want to tell you that i think i know what was the initial mistake that i made ! while i am workin...

Thanks alot crythias for your helpful replies , I am really happy that am learning and well understanding new information from you , bcz. that i wish that you'll be patiant to accept my questions bcz. rarelly to find someone to understand from him simply and easily like you ! maybe my last questione...

Thank you crythias , You make me some how confident about what am doing , and i would like to tell you i upgraded to 3.2.9 with adding to config .pm this line : $Self->{SessionModule} = 'Kernel::System::AuthSession::FS'; and am able to login without seeing this error of invalid session . please logi...

i told you i faced this issue prev. : Need ID or ldap_folder in mail account is unknown I faced it also while upgrading from 3.0.x to 3.1.x , but when i create this column in mysql every thing is working properly !! i use this command ! mysql > ALTER TABLE mail_account ADD imap_folder VARCHAR(60); a...

Hello cryth. you know i did the installation of 3.1.0 & 3.1.17 , but once i run the installer.pl and directly after i'd checked the database and clicking next the bellow error is occured : Unknown Subaction DBCreate! Kindly , check the attachment ! and tell me what the mistake that i did ! Regar...

Always you are helpful crythias .

Maybe that problem occure because of that !

so i will upgrade it to 3.1.x then do the backup then upgrade it to 3.2.9 .

Thanks again for your fast reply and ur help as well.

Bless u !

I know the problem , bcz i am using older version of otrs : 3.0.17 which not compatibal with internet explorer 9 & 10 .

so when i upgrade it to 3.0.9 its gone !

thanks for all readers !

Hello all , I tried to upgrade from otrs 3.0.17 to 3.2.9 , as the following : Backup process : 1 . i dump the otrs DB to otrs.sql 2 . i took a copy of config.pm , and others needed files like : generic agent , zzzauto , .. + certificates , bcz i used openssl 3 .i export the sysconfig file Then i un ...

Hello all , I have an OTRS software version 3.0.17, I used to deal with it fine with no problem but suddenly when I reply by an empty answer or try to close it , I cant add a text because the text area is shaded and blocked also I cannot click submit or close it even I cant cancel or close the windo...