Znuny Open Source Ticketsystem

Hi crythia, I general did it, some parts of the codes work,but others don't. Can you help me to check the codes, because I keep trying so many times, they still dont work. The information i want to show is:Ticket ID,Subject, Create On, Create By, Owner, Start Time and End Time(they are added by me t...

Thank you for replying, the information i want to show is some information of tickets, such as Type, State, Queue, CustomerID. I want to show it to another page, this one(this page doesnt belong to otrs, so I use url to transfer parameters) https://lh4.googleusercontent.com/-RhiyqU8NXys/Ugk9ifOdxeI/...

ok in a deeper way: I want to add an icon in the area I highlight with yellow color https://lh4.googleusercontent.com/-2r4yLf_jg98/UgkizmNh3NI/AAAAAAAAAGE/As_gZ02HHWI/w958-h422-no/Icon.PNG \ Then i want use URL to transfer parameters to another page, just like transfer the information automatically ...

Hello, I want to add an icon to this page, like these existed icons, https://lh4.googleusercontent.com/-2r4yLf_jg98/UgkizmNh3NI/AAAAAAAAAGE/As_gZ02HHWI/w958-h422-no/Icon.PNG how can I do it? I checked the AgentTickeZoom.dtl, I can find almost all information on that page except those icons. So if i ...

someone can help?

not that bad, i hope i can get help from this forum, my company doesn't want me to ask for the OTRS team, because we just have 10 issues per year for basic questions.

Hello, I want display some information of a ticket to another windows, such as I click the note icon https://lh6.googleusercontent.com/-ATB4G5b_nJo/UgJP0G8kadI/AAAAAAAAAFM/fOQ-7Sx0yAk/w881-h522-no/displayinfo1.PNG then the information which is hightlighted can be displayed on another page https://lh...

Is someone here, i need help....

ok

Hello, I want display some information of a ticket to another windows, such as I click the note icon https://lh6.googleusercontent.com/-ATB4G5b_nJo/UgJP0G8kadI/AAAAAAAAAFM/fOQ-7Sx0yAk/w881-h522-no/displayinfo1.PNG then the information which is hightlighted can be displayed on another page https://lh...

Hey crythias, I also have this kind of questions about using the dynamicfield in report. This is the template for ticketphone: https://lh4.googleusercontent.com/-GnfkyZvscCM/UfpwANXrQ-I/AAAAAAAAAE4/nzm_RGPi-eI/w1139-h698-no/outage+dynamicfield.PNG As the picture shows, it's an outage ticket, so it i...

Hello, I want to create a new notification according the ticket type. For instance, I have two types of tickets: GENERAL and OUTAGE, I want OTRS to send notification to the owner(or the person who's responsible for this ticket) of a GENERAL ticket every 24 hours; I want OTRS to send notification of ...

Hello, I want to create a new notification according the ticket type. For instance, I have two types of tickets: GENERAL and OUTAGE, I want OTRS to send notification to the owner(or the person who's responsible for this ticket) of a GENERAL ticket every 24 hours; I want OTRS to send notification of ...

hello crythias,
thank you for your help, problem solved

hi crythias, in my codes it is SLAID, I'm sorry for made a mistake here, actually i feel the wrong part is about the switch. I test the part document.getElementById('SLAID').style.display = 'none'; document.getElementById('ServiceID').style.display = 'none'; they work when i write the codes belong t...

hi, the problem is not only about body, but some codes like don't work, i cannot let them dont display

hi crythias, do you need to see other codes?

this is the default what i told it to do: https://lh3.googleusercontent.com/-c73uicbEvX8/UeBZtDsQioI/AAAAAAAAAEU/6HRutJfRg2E/w832-h532-no/default.PNG but when i choose queue to "junk", it still shows: https://lh5.googleusercontent.com/-Tn77PoRYjds/UeBLwWVZXdI/AAAAAAAAAD4/YDrw9nJHgK8/w765-h...

Hello crythias, I changed codes according to your example, but it didn't work: there's nothing happened when I selected the queue to "Junk" https://lh5.googleusercontent.com/-Tn77PoRYjds/UeBLwWVZXdI/AAAAAAAAAD4/YDrw9nJHgK8/w765-h599-no/Junk.PNG Like the picture shows, after I selected the ...

Hi, I checked the link and changed codes according to it, but it didn't work: there's nothing happened when I selected the queue to "Junk".

Is someone there?

Hello community, I changed the some parts of TickedPhone, such adding new DynamicField, moving some parts up and changed names. https://lh4.googleusercontent.com/-c9Dthh_9cE0/UdsfM7jmQII/AAAAAAAAADc/rZejYR6f8n8/w654-h522-no/TypeTemplate.PNG Now I have a question, as the picture shows, can I select d...

Hello community, I added seconds to datetime functionality(this functionality is from dynamicfield), such as: https://lh6.googleusercontent.com/-lltTS_GkQZw/UdcnAZd99SI/AAAAAAAAADA/DwyZLarXazQ/w875-h609-no/seconddropdown.PNG but the thing is this new functionality cannot be displayed https://lh6.goo...

which part of config?

Hi, I reinstall the system and change those code again, now some information of dynamicfield can be showed, such as https://lh6.googleusercontent.com/-BUmU8GVkxv4/UdRz4GDB0_I/AAAAAAAAACk/635X7j7dpd4/w410-h190-no/second.PNG but there's no second shows there, for the ticket phone page, I have added th...

Hey, thank you for replying, I will check these codes again, and try to figure out more details. Because I need the functionality of seconds, I cannot just revert those files although I know it will disappear after update.
Thank you so much

Hey thank you for replying, the codes from DateTime.pm is following sub DisplayValueRender { my ( $Self, %Param ) = @_; my $Value = ''; # convert date to localized string if ( defined $Param{Value} ) { $Value = $Param{LayoutObject}->Output( Template => '$TimeShort{"$Data{"Value"}"...

I change codes according to your instruction, it worked. However, I got another problem now, I cannot display any information from dynamicfield(They are empty!). https://lh5.googleusercontent.com/--kW_gzLdwzQ/UdM0_wuyYEI/AAAAAAAAAA4/9izdFekXc6E/s1024/WrongPart.PNG I think it happened because of the ...

Hello community, I just installed a new OTRS system but I cannot create email ticket now(phone ticket is fine), the error details are following: Oops! An Error occurred. Error Message: Impossible to send message to: "Nicole Zhao" <nicole-ichallenge@hotmail.com> . . You can Send a bugreport...

Hello,
I add the MyField7 to TicketPhone page, using Dynamic Fields - Ticket: Add Date / Time Field,

Now I want to add seconds to this functionality, how can I get it?

i use the dynamic functionality to add start time and end time on ticketphone page, but the accuracy is minute. I want to add seconds, what should i do? Actually i changed some codes in BackEnd.pm, then the webside died, it shows: Internal Server Error The server encountered an internal error or mis...