Znuny Open Source Ticketsystem

Hi, I tried TicketDelete, but probably am doing something wrong. I used the code bellow, but the system log filled with errors like "Column 'queue_id' cannot be null, SQL: 'INSERT INTO ticket_history (name, history_type_id, ticket_id, article_id, queue_id, owner_id, priority_id, state_id, type_...

Hi, Thank you for your suggestion. My intention is to not allow tickets to be created if certain conditions are meet. The idea with filter looks great. One more question: how do I prevent ticket creation? Or delete it? Returning 0 does not work, and deleting the ticket is horribly wrong :-(. Any hel...

Thank you for your suggestion. Event mechanism looks very promising. I still have an issue: TicketCreate event fires for all ticket creations, no matter the method of creation. I need to filter only those tickets created via SOAP. How can I find out how a ticket was created? How can I filter only Ti...

Hi, What would be be best way to create a filter for ticket creation via SOAP? My goal is to limit the creation rate for tickets via SOAP: if creation a of a duplicate (same user, same subject) ticket is attempted faster than - let's say - 5 per minute, this filter should deny the creation of ticket...