Znuny Open Source Ticketsystem

Hi crythias, one question, where do i config the system to select SMTP.pm is used instead of SMTPTLS.pm

Regards,

Im adding this parameters in Kernel/System/Email/SMTPTLS.PM because the log says that in LIne 105 its the auth error, i added those parameters, i dont now why its the SMTPTLS.pm because we arent using any security protocol to make the connection to our mail provider.

Excuse my bad english

Auth failed: 535 5.7.3 Authentication unsuccessful
at C:/PROGRA~2/OTRS/OTRS/Kernel/System/Email/SMTPTLS.pm line 105
SMTP authentication unsuccessful because wrong creds.

crythias i ' ve added the right credentials but still the same problem, another question is, im adding this creds in the right ...

Hi, im using OTRS 3.2.10 under Windows 2008 r2, i want to activate the SLA Notifications but when i wun the task in the Generic Agent gaves me this error.

[Fri Oct 25 16:01:50 2013][Notice][Kernel::System::GenericAgent::_JobRunTicket] Use module (Kernel::System::GenericAgent ...

Hi, first post here and new using OTRS, my company installed OTRS some time ago (ver 2.0) and want to install version 3.2.
What i Did:
Ive installed in a new server (win server 2008) the last version of OTRS 3.2, deleted the database "otrs" (in mysql) and created a new one with the same name.
Prior ...