Znuny Open Source Ticketsystem

crythias wrote:

Javier wrote:we need to redirect tickets in correct queues but I'm the unique customer

The queues are for Agents, not customers...

Thanks crythias.

I'm both agent and customer: We've a crazy workflow.

As an aside, this has got to be a pain for every other person for whom this customer deals. "Hmmm. What email address is your company going to send from today?" You mean I have to put two email addresses for you? Really? 200 people ... Well, now 180 people. Next month we could have 190/20...

Maybe this works for us using "X-OTRS-CustomerUser/Value" but this implies to create a filter rule for each user (CustomerUser). Am I correct? I don't think so... if you're sure it's consistent, you can use the pattern matching to do this thing. Hello crythias, unfortunately, it's not con...

What you can do is this. Admin > Postmaster filters For each customer with multiple domain names create a filter rule: Filter condition Header 1: <From> / Value: @customerdomain1.com Header 2: <From> / Value: @customerdomain2.com etc Set email headers Header 1: <X-OTRS-CustomerNo> / Value: Customer...

Hi all, we have a problem with a recent installation. We need to assign multiple emails to a customer because our clients have two diferent domains (aka @domain.es and @domain.cat). When the customer sends and email to helpdesk support and a new ticket is created by the program, we need that OTRS as...

Hola, recientemente he instalado OTRS y tengo un problema que no he conseguido solventar: Necesitaría poder asignar varios campos de email a un mismo customer, de manera que el cliente pueda abrir una incidencia por email desde varias cuentas y aparezcan todos asignados a un mismo CustomerUserID. He...