Znuny Open Source Ticketsystem

Thank you rick20! works like a charm

One customer of ours would like to receive all auto reply emails from all of their employees tickets in a mailbox, is this possible in OTRS? (I've looked around but cannot seem to find it) Thanks in advance!

I'm running OTRS 5.0.6

eandrex wrote:You are missing this:

http://otrs.github.io/doc/manual/admin/ ... h-backends

scroll down to: Example 4.16. Customer user authentication against an LDAP backend

Thank you eandrex! you are right: I added this part to my configuration and got it working

OTRS: 3.3.7

I am trying to enable our LDAP customers to authenticate, my LDAP customers do show up in the "Customer User Management" screen and I have the LDAP Datasource option so I thought it should work.

However, the LDAP customers get a "-" in the VALIDITY column, so I guess im still missing ...

Hi Marco,

Thank you for your reaction, I'm running CentOS so I ended up doing:
to resolve this message and it worked! Thanks again

When I run /opt/otrs/bin/otrs.CheckModules.pl I get the following message:

" o YAML::XS.........................FAILED! Not all prerequisites for this module correctly installed. "

ok, so I guess I just install YAML::XS then:

$ cpan YAML::XS
CPAN: Storable loaded ok (v2.39)
Reading '/home/user ...

Thank you very much! adding the following line solved it:

OTRS: 3.1.7

My configuration:


$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'ip';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=org';
$Self->{'AuthModule::LDAP::UID'} = 'uid';

$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120 ...

I would like my customers to be able to close existing tickets via an email containing for example something along the line of "case closed".

So I created a PostMaster filter, looking at the body of the email for "case closed*", whereupon the X-OTRS-State will be changed in "closed succesfull ...