Znuny Open Source Ticketsystem

Any ideas?

Thx in advance.

Dear all, After I upload some Attachment in a New Change when I get redirected to the Overview, although I can see the Attachment (check attached) when I click on it to download it I get an index.pl file for download (check code below)!!! The Action which is triggered when I hover on the Attached fi...

tto wrote: this is a KIX4OTRS-feature. You may reconfigure or disable it via following SysConfig options

DateSelection::Layout::SmartTimeInput => disable
DateSelection::Layout::TimeInputIntervall => set to lower value

regards, T.

Dear tto,

Thanx you very much for your quick response. It worked fine.

Can anyone provide me some help?

Looking forward to your reply.

Dear All,

I would like to know if there is any way to present Time in Minute(12:01, 12:02 etc) instead of half hour(12:00, 12:30) for DateTime Dynamic Fields.
Looking forward to your reply.

please tell us in which OTRS and KIX4OTRS-version this occurs. If it still is the case for the most current version for your OTRS-framework please send a simple bug description to support(at)cape-it.de. Thanks and regards, T. Hi T., We are using OTRS 3.1.11 and KIX4OTRS 4.2.1 (Core 1.1.1). Looking ...

Hello again,

I would like to know if someone else has faced similar functionality.

Looking forward to your reply.

Dear all,

I am using OTRS 3.1 with KIX4OTRS. When I am trying to upload an attachment from Agent Portal "New Phone Ticket" the page refreshes and resets "From Customer" field. Is there any way to stop reseting fields?

Looking forward to your reply.