Znuny Open Source Ticketsystem

Thanks StarDestroyer work, the difference is how reference session variable document.getElementById ("DynamicField_ipaddr"). Value = "$Env{" REMOTE_ADDR "}"; (OTRS <= 4) document.getElementById ("DynamicField_ipaddr"). value = "[%Env (" REMOTE_ADDR &...

Hi guys, does anyone have any idea how to implement this customization in OTRS 5.0.20 by modifying CustomerTicketMessage.tt?

Thank you

Buon giorno, nella versione 4.0.12, definisco un campo dinamico di tipo date/time e quindi lo configuro sulla form di chiusura del ticket con 2(Enabled and required). Vorrei che quando attivo la form di chiusura la checkbox , che individua il campo dinamico date/time, fosse gia' selezionata. Non ho ...

Hi, you can assign multiple values to match in X-Header. I report my case: The system receives an email with the Body formatted as follows ---------------------------------- Customer: test.ticket Company: KOS Servizi Office: Office1 Problem area: Printer System Scope of the problem: Multifunction Ti...

Hi crythias the function
CKEDITOR.instances.RichText.setData( '<p>This is Line1</p><p>This is Line2</p>' );
does not work the value of richtext is always to load AgentTicketPhone.
While the dynamic fields work fine , any idea?

OTRS 3.0.10

Hi guys,
do you know how to order the overview of the CIs by a custom field defined in the configuration Item template(Software) and configured to view in section ITSMConfigItem :: Frontend :: AgentITSMConfigItem ### ShowColumnsByClass ?


Thanks
Rocco

OTRS 3.3.8 - ITSM 3.3.9

Hi guys,
do you know how to order the overview of the CIs by a custom filed defined in the configuration Item template and configured in section

Frontend :: Agent :: ViewConfigItem
ITSMConfigItem :: Frontend :: AgentITSMConfigItem ### ShowColumnsByClass

Thanks

Guys, I wanted to inform you that the multi-select does not work if a column of the CI is associated to a list defined in the general catalog (in my case ProductName), if the column is instead a simple field (es.Text) works This is probably due to the fact that when the value of a column is pre-defi...

Hi guys do you know if it is possible, in the procedure of Import / Export of CIs, define the Identifier field consists of multiple columns (some stored on xml_storage)? I tried selecting multiple keys but seems not to work during import, as it attempts to create new CIs and not to update the CIs co...

Hi guys, someone has developed a package similar to the Add-On Customer CI-Assignment?

Thank you very much

OK, at the moment I just want to verify the get function of JQuery and then select (into extdata.pl) returns all records( only 3 CI). When I launch into browser http://localhost/otrs/extdata.pl the result is' : <option value="4613852">4613852</option> <option value="4613853">4613...

Thanks Crythias, I followed the instructions of your topic, but I have a problem to populate the select, the following code extdata.pl #!/usr/bin/perl -w use strict; use warnings; use CGI qw(:standard); #use JSON; #install JSON via cpan/ppm if you want to use it instead print header(-type => 'applic...

Hi guys, I need to customize the form of insertion ticket from the customer panel. I have configured the new attribute in TicketFreeText11 and I made sure that is visilbile only for a specific queue in CustomerTicketMessage.dtl: switch ($('#Dest').val() ) { case "36\|\|TBS-OP::Remote Services::...

Migrated to Linux and everything works fine and much faster.

Hi guys, I need your help. We are an IT services company and OTRS is our TT and Asset Management solution to manage our IT assistance contracts with customers,we use by about 1 year OTRS 3.0.10 on Windows 2003 with Apache/2.2.17 (Win32) mod_perl/2.0.4 Perl/v5.12.2 mod_apreq2-20090110/2.7.1 and we ar...