Znuny Open Source Ticketsystem

Just a followup for anyone interested: The changing file rights in the /opt/otrs/Kernel/Config/Files directory seems normal. The problem with the crashing SysConfig was never resolved but we are moving the system to a new server so we are hoping a fresh Ubuntu installation running on a new VM host w...

We have a strange problem in our OTRS 5.0.3 installation where OTRS crash most of the time you enter the SysConfig. The current workaround we have is that between each reload of the SysConfig view you have to clear the cache with: sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete I thi...

It seems GenerateStats.pl now reports status even if there is no problem. I'm not sure it did that before. I can't find any flag for generatestats.pl to make it "silent". When it run successfull it give the output: "otrs.GenerateStats.pl: creating data at /opt/otrs/bin/otrs.GenerateSt...

Hello! We updated from otrs 3.3.8 to 4.0.11 and one strange started to happen: We have cron jobs that generat and email reports with otrs.GenerateStats.pl and they started to create tickes in the system each time they run. For example one cron job looks like this: # Open tickets with a developer as ...

Just a followup for the record: The problems we had completely went away after using a local postfix relay on the same server as OTRS is running on. As mentioned above OTRS probably locks up while trying to send the emails and I assume there are timeouts and number of retries involved here. However,...

We see the same thing towards gmail. Anyone else seen this, and have suggestion to what to do with it, other than setting up Postfix. Not a answer to your question but I have to say that after setting up a local postfix relay the "joy" of working in OTRS went waaay up. No delays whatsoeve...

We had the same problem today. I exported and imported one of the problematic reports. Once I had done that all other reports was possible to edit again. Very strange.

Ok we actually set up a local postfix relay today to Office365 from the OTRS server so OTRS don't have to "wait" for anything when sending mail. We will se if this problem goes away now.

Hello, We have a OTRS setup for internal use but sometimes when sending a email from a ticket we get a "Internal Server Error" from apache. We can't see any pattern exactly when/why this occurs, there can be a full day of sending lots of mail without this happening. The error: "Intern...

Thank you. We will go for mandatory fields then with "blank" values as the default choice then.

Hello! We are using OTRS 3.2.9 and have set ut a couple of optional dynamic fields for our tickets. The fields are of type DropDown. I changed the search view so that you can search using the dynamic fields as attribute, however it seems that you can only search for tickets that has a value selected...