Znuny Open Source Ticketsystem

I have found my solution in this post: viewtopic.php?t=12902

Hi,

I am creating a custom dashboard to list all tickets created by the particular agent in sysconfig. So is it possible to filter all the tickets based on ticket creator only within the dashboard?


Thanks in advance.

Thank you for your prompt reply. As for my next question, if we had created a customer user and his company is it possible to include the company name or customer ID in the customer search result for the same Email Ticket page as well? Example, the search results return in this format: "FirstNa...

Firstly I would like to ask is it possible that customer search in Email Ticket page able to search by customer company (without require to create customer in Customer Management)? If it is possible kindly assist which files should I look into if I want to perform such changes. Secondly, is it possi...

I had resolved it myself. I tried to set the module as SMTP and the ports as 26 without supplying any login credentials, finally the admin notification was able to send through the outlook exchange. Initially it was unable to send through if I had input the login credentials (AuthUser and AuthPasswo...

I had just setup OTRS 3.2.9 on my local development machine and configure the SMTP server settings (type: SMTPS, port:26) in sysconfig. However I encountered this error: Can't connect to <our exchange server>: Bad file descriptor whenever I tried to send an admin email through our Outlook Exchange s...