Znuny Open Source Ticketsystem

Here is a copy of the system log - to me it seems that someone created a Generic Agent, and used it to purge tickets from the system.. Is there any way that the system can do this on it's own? Could it do this if it was out of space? Or was this all manual?

I have placed in bold the relevant lines ...

> No such TicketID (2000)!
there is no such ticket ID that has a value of 2000

> Need QueueID!
Even if ticketID existed, which apparently it does not, it is also not presenting a QueueID

> Permission denied (UserID: 2 'ro' on TicketID: 2000)!
Probably the least of the issues mentioned above ...

Came into work today and suddenly older tickets in my system are producing a No Permission! error:

http://i.imgur.com/fcKJgM4.png

System Log:
Tue Mar 11 12:28:59 2014 notice OTRS-CGI-10 Permission denied (UserID: 2 'ro' on TicketID: 2000)!
Tue Mar 11 12:28:59 2014 error OTRS-CGI-10 Need ...

I am able to see all of the expanded articles in an internal ticket with this setting:

Ticket::Frontend::ZoomExpand:

This shows all articles to a ticket in the ZoomView without selecting which article to show.

Am I able to accomplish this in the customer tickets? Is there a setting that makes the ...

Use the Reply functionality as JoJo suggested.

You can get here by going to SysConfig > Responses.

You should make sure that all of those responses are available in all of your queues.
Responses <---> Queues

Thank you thank you!

That's a less than helpful reply. I'll assume that you're not sure where it is either, otherwise coulda just said it.

Thanks anyways.

I've been all over sysconfig and the manual. Still don't see which page I can use to remove the users group from access.

Where can I find the customer management screen? What setting is it under? I cannot seem to find the area where I can remove that group..?

Does anyone have any information on this?

Hello,

Is there a way that I can restrict my Agents who are in the User's group from access to the Customer Database? I don't want them to be able to see or modify the customers.
How can I turn it off for them?

Thank you.

I'm still having issues with my generic agent. I've read various posts from the net and cannot determine why the agent is refusing to run. Here is some data that might help. Also note that I have removed the .dist from all file extensions.

Execute Crontab Command

[root@OTRS ~]# crontab -l -u ...

Would it look like how I posted it earlier then? Queue => ''

Or just:

Queue =>

Thanks.

Hello. I'm trying to configure a generic agent to run some of the ticket closing, and status changing jobs automatically. From what I can tell, simply configuring the Generic Agent on the front end does not make him automatically run, and some coding must be added to the Kernel/Config/GenericAgent ...