Znuny Open Source Ticketsystem

I'll give it a try. Thank you.

Best regards,
Dorin

Hello,

Thank you for your reply.

All the tickets are posted only from the customer portal where the service is selected by the customers. So the filter is supposed to work.

Regards,
Dorin

Hello, I have OTRS 3.3.8 and I'm trying to add a filter that change the SLA for all tickets posted having a particular Service. I choose for the filter condition X-OTRS-Service the name of the service I want and for the email header X-OTRS-SLA the name of the SLA. The value Stop after match is No. I...

Thank you.

Hello,

I want to hide the hide the New Phone/Email Ticket links from the agent interface Tickets menu. Could anyone tell me how?

Many thanks.

Hello Jad, I need to add the following code to CustomerTicketMessage.pm around line 414: # check service if ( $Self->{ConfigObject}->Get('Ticket::Service') && !$GetParam{ServiceID} && !$IsUpload && !$GetParam{Expand} ) { $Error{TypeIDInvalid} = 'ServerError'; }