Znuny Open Source Ticketsystem

A sample filter https://github.com/reneeb/otrs-QuickClose/blob/master/Kernel/Output/HTML/OutputFilterClose.pm the repository has also the config settings to enable the filter (see Kernel/Config/Files/QuickClose.xml) You do a complete rebuild of the page... To reorder fields, you have to know regula...

Hi team,

Question: Is it possible to restrict some Deployment States depending on CI-class?

Thanks!

Sabyr wrote:Hi!
Faced with the same problem
Any solutions?

Problem solved
You need to fill in the values for DynamicField_ProcessManagementProcessID and DynamicField_ProcessManagementActivityID in full format, as:
Process-verylonghexvalue and Activity-verylonghexvalue

Thanks to crythias !

Hi!
Faced with the same problem
Any solutions?

Hi Team!

Pls explain if possible - what types of value can be applied for DynamicFields if I want to set value for them in ITSM Change conditions?
For example, can I use for TextDynamicField value <OTRS_WORKORDER_WorkOrderTitle> or anything else?

Thanks in advance!

Jojo, thank you very much!

Hi Guys!

Unfortunately can't install OTRSAppointmentCalendar on my new framework OTRS 5.0.14 (OTRS 5s) cause OTRS DateTime v module needed. Where I can get them?

Rgrds,

Hi team!
Pls help me:
Nobody from agents (except Owner and Responsible) can add notes to locked tickets, even Admin OTRS!

Any solutions?

Thanks!

Hello,

I'm running OTRS 3.2.9 with ITSM. I went to go add a service through the admin interface and it errored out with the following:

Error: Need TypeID!

Does anyone know where I start to look on how to fix this?

Thanks!

Florian, thank you for reply But I already found this setting in Core::PostMaster - PostmasterFollowUpStateClosed. It defines the state of a ticket if it gets a follow-up and the ticket was already closed. But it works only if Customer replyes to closed ticket by external email, not in customer web ...

Hello guys!
I created new ticket state - reopen for reopening closed tickets.
How to set this State automatically in Customer interface when Customer reopens closed ticket?

Thank you in advance!
Sabyr.