I will try.
Thank you for your response.
Search found 2 matches
- 29 Aug 2013, 10:09
- Forum: Help
- Topic: Filter Subject for Auto Response.
- Replies: 2
- Views: 930
- 29 Aug 2013, 05:17
- Forum: Help
- Topic: Filter Subject for Auto Response.
- Replies: 2
- Views: 930
Filter Subject for Auto Response.
Hello,
We're using otrs for our IT Dept, and it works very well.
Now, we have a scenario like this :
1. UserA send an email request to the IT-Dept (for ex : it@our-domain.com - which is an otrs system) and CC this email to UserB, UserC. Suppose this email has subject : "Help me."
2. The otrs then ...
We're using otrs for our IT Dept, and it works very well.
Now, we have a scenario like this :
1. UserA send an email request to the IT-Dept (for ex : it@our-domain.com - which is an otrs system) and CC this email to UserB, UserC. Suppose this email has subject : "Help me."
2. The otrs then ...