Znuny Open Source Ticketsystem

Hi!

I would like to display the solution time (ticket close time - ticket creation time) in the mail which is sent by OTRS to the customer, when the agent close the ticket. Is there any way to do this?
Should I use tags, or dynamic fields?

Thanks you for your attention!

Hi!

Thank you for the reply. I'm going to try it asap!

Best regards!

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