Znuny Open Source Ticketsystem

I think you should work with groups and roles uers: manager X manger y manager z roles Mgr_country_A with GRP_countryA1 GRP_countryA2 Mgr_country_B with GRP_countryB1 GRP_countryB2 Mgr_country_C with GRP_countryC3 GRP_countryC3 If you want Sr mgr X to see groups of A en b you just add him to the rol...

Hello, I'm quite new to OTRS... so this is my first post. I'm setting up OTRS in a mid sized service company where some tickets just needs to be closed, and others needs to be invoiced. To make the transistion easier from our current packet to OTRS I'd like to change the actions on Close I already a...