Znuny Open Source Ticketsystem

Hi.
I also would like to know if there is possibility to send customer notification about note-external created by agent. I configured Notification in Notification Management like infoteam but it's not work.

When I unchecking RO right on agent for queue he don't see any ticket on dashbord from that queue. Even this one he is assigned to. He can only see tickets through AgentTicketLockedView. I would like to make him also see his tickets on the dashboard (but ONLY tickets assigned to him). http://i59.tin...

Hello. Is there possibility to configure OTRS for one of Agents that he would see only tickets assigned to him by supervisor? I know that I can not give him RO right to queue and it will work, but after that he don't see any tickets on the dashboard. I would like to set OTRS to make him see on dashb...

Hi.
It's important to one of our customer. Besides it should work after set Ticket::Frontend::CustomerTicketZoom###AttributesView.

Hi. I have problem with displaying owner of ticket in customer ticket zoom after upgrade OTRS to version 3.3.7. I set Ticket::Frontend::CustomerTicketZoom###AttributesView (i set 1 next to Owner). After that in customer ticket zoom in information field is displaying "Owner : " (empty after...

Hi. I have problem with configuration of Event based notification. I'm trying to configure email notification based on Ticket Dynamic Field update. I'm setting everything in notification manager. I choose Event - TicketDynamicFieldUpdate_MyField and set sending email, but after update this dynamic f...

I don't know how to export full settings. Here's what I have set in notification event: Name: Note Recipient groups: Customer Event: ArticleCreate Article type: Note internal Article sender type: System Subject: Some subject Text: New note in the ticket. Notification article type: email-notification...

Hi.
Which settings exactly should I show? I use OTRS in version 3.2.9.

I do use it. But I also need this notification functionality for adding notes.Besides it works for changing state or priority so why it don't want to work for article create?

Hi. I have problem with notifications to customers. I want to set notification which will be send to customer after adding note to ticket. When I set notification on i.e ticket state update everything works great and notification to customer is being sent. But when i try to set notification to Artic...

Hi all. I have create process in process management. The process is starting from customer interface by clicking "New process ticket". To this point everything is working. The ticket is created and moved to certain queue by using transition action. The problem is starting in Agent Interfac...