Znuny Open Source Ticketsystem

Thanks, that looks quite comprehensive.

Thanks Jojo, this is helpful.

So if I create a module and I assume that within the run procedure, I add something to the effect of


if ( $Param{Event} eq 'TicketCreate' ) {
#CODE TO WRITE TO A FILE
}


this will this be automatically triggered by the system once a ticket is created? or will it ...

Thanks Jojo:

I can develop the code to do it, just a question of knowing where to invoke such an action.

Any ideas?

Thanks,

Hi there:

Is there anyway to write a file to the operating system when a ticket is created?

That is, as opposed to the genericInterface sending a web Service, I would like to write a plain text file with data that was collected in the ticket.

Is this possible, and if so how?

Thank you,

Ariel

Hi there:

I am having an issue sending a Web Service to a remote system and I have tried just about every configuration I could find on the GUI, the SOAP.pm and the Invoker files but to no avail.

The namespace is being sent correctly in the header file and basic transport comunications is correct ...

Think about your request. How do you gather information from multiple backends and expect to remember which field belongs to which backend and then how to write to that backend?

I guess I am not explaining myself very well but it is a common practice to extract various data points from one user ...

Thanks for the quick reply.

But if they are not editable, how could you customer info?

I have been trying to observe the difference between this implementation and another that does not have an external backend, where I am able to edit fields in the Customer Edit Screen .

Looking at the Config ...

Hi Crythias.

Thanks for the reply and apologies for the confusion.

In my first post, each backend is indexed as per the docs, but I am indeed trying to get several data points from different backends so if I understand your statement "only one back end is referenced per user" , this would explain ...

Hola Buenos dias:

Tengo un problema cuya solución debe ser realmente elemental pero no consigo dar con ello.

Estoy intentando integrar un backend DB y según la documentación de OTRS y en los topics de este foro he cogido la parte de CustomerUser de Default.pm y lo he ajustado y puesto en Config.pm ...

Hi again:

I have tried doing this through the documentation and related posts I have found here and elswhere, but I have not been able to move much. I have tried to do everything that seemed relevant in the related issues I have seen on this forum, but I must be comitting some very basic errors ...

Hello:

This is the first time I am setting up an OTRS environment and although I have read all the documentation I could find relating to the things that I wish to accomplish, I am stumbling on some basic concepts.

I am trying to accomplish the following:

Alter the customer / tickets screens so ...