Znuny Open Source Ticketsystem

Hello,
I see this message in my logs as well. I can login and everything works, but I'm not sure where the fail message comes from.
Does anyone who uses AD authentication know how to resolve the error message?
Regards,
Charles

Hi, Wow, yes, when I do the yum info perl-Archive-zip, I get no results. I've gone to out to the epel site /6/ and don't see it, but anyway, I do believe I've got perl somewhat mauled on my system. I've installed a lot of rpm's from the RH repository -others I've used cpan. I guess I could download ...

Hello, It took awhile to remember, but I think I had to use cpan at some point to get some of the perl packages loaded/installed. I have epel installed and it is listed as one of my repo's using yum repolist and is enabled. But when I do (for example) [root@utiacvmrh1 ~]# yum -y install "perl(A...

Hello, I just upgraded OTRS on RH6 to 4.0.23 and all works. I'm looking to upgrade to 5 soon. I noticed my cpan gives different version numbers of perl modules than the the otrs.CheckModules.pl. I'm at perl 5.10 What is the best practice or path to update the perl modules used by OTRS? I have a feel...

har har...missing modules! :lol: My CheckModules checks out, I've basically done all the upgrade steps. My versions do match on both servers. I'm migrating from a RHEL 4 to RHEL6 but all the paths are same...I did have trouble with permissions deep under /opt/otrs/var/tmp/ earlier. At this point, I'...

Hello, I've rebuilt the config and deleted the cache before, but I went ahead and did it again. I went to test again - I replied to an existing ticket and got two more need module errors: RemoteAddress: ##### RequestURI: /otrs/index.pl?ChallengeToken=0fcabc8911696fbf1e153bf4d4fff419&ChallengeTok...

Also, the support assessment comes up clean.

Hello, I'm moving my OTRS instance to a new server. After doing the restore procedure, I can login, see my tickets, send email in. When I try to close a ticket, I get the following error messages: What am I missing? The restore looks like it restored everything. From /var/log/messages OTRS-CGI-10[88...

Hello,
I've solved the problem. My backup file only had those four tables in it. I don't why the backup failed. Perhaps a percursor to the hard drive problem?

However, I managed to get the mysql files for the otrs database and have restored all my data using those files - so a happy ending...

Hello, Last Friday, I took an OTRS backup throgh backup.pl. Over the weekend, the sys drive on the ticket server died. It was decided to move OTRS to a new server and not fix the current one. I installed OTRS 2.4.7 on a Red Hat 5 server and got everything working - all the way through running instal...