Znuny Open Source Ticketsystem

Thank you very much.
It work.

Help me please!

Hi all,

Is the way I set Dynamic Field in xml string right or wrong?

<DynamicField>
<Name>MyDF</Name>
<Value>abc</Value>
</DynamicField>

jojo wrote:did you check the history of the ticket? Did you configure your Ticket Zoom to show this field?

WhereI can check the history of ticket?

Thank you

Yes, I already do that, when i create phone ticket direct from OTRS, it show MyDF, but when I create from otrs.SOAPRequest.pl, it does not.

Hi all, I have a OTRS system has been configed as SOAP Provider, and my creating phone ticket has a Dynamic Field named "MyDF", a text field. Now I use otrs.SOAPRequest.pl to test if Provider can create a ticket with Dynamic Field. So I rewrite xml string in this pl file as below. When I r...