Znuny Open Source Ticketsystem

Hi,

I have install the https://play.google.com/store/apps/deta ... desk&hl=en do you advise me to test other APP?
Is OTRS only compatible with one specific app?

Thanks

Hi, What I have in my logs is: [Sun Oct 25 14:06:23 2015][Notice][Kernel::System::Auth::DB::Auth] User: marco authentication ok (Method: sha256, REMOTE_ADDR: 213.22.181.20). [Sun Oct 25 14:06:30 2015][Error][Kernel::System::Web::InterfaceiPhoneHandle::Run][242] No access to 'iPhoneObject'! I hope th...

Hi to all,

this is an OTRS version for windows.
All works ok, only this message "No access to "IPhoneObject"" appears when trying to access from Android phone with DSHelpdesk aplication.
This is because the OTRS version is not the version 5?

Thanks

HI,

url is: http:\\www.mysite.com\otrs\json.pl
otrs version: 3.3

Hi to all,

I'm new on OTRS and I have install on my android the DSHelpdesk app.
I also have installed the PhoneHandle versão 1.3.3 but when trying to connect fom my phone it gives: No access to "IPhoneObject"" Can someone help me.

Best regards,

Hi crythias,

thanks for the help, I have installed the 3.3.3 version, and I import the database from the older version, and now all is ok.

best regards

Hello,

OTRS Version - 3.3.1 on windows.
Tickets are created by inbound email.
View's Dashboard: New tickets and Tickets Queue overview.
When receiving new inbound email ticket, the tickets instead of appearing "New Tickets" appears under "Ticket Queue Overview".

Thanks
Regards

Hello to all, when receiving new tickets, the tickets instead of appearing on "Dashboard" under "New Tickets" are appearing on "Dashboard" but under the tab "Ticket Queue Overview". Can someone advise me why this is happening? all advises will be very apprecia...

Hello jojo,

Are you thinking in develop such a tool?

Best Regards,

Hi,

About the email notifications I have it activated.

Do you have an Idea how to do this by pop-up?

Tips will be appreciated

Regards

Hi to all, In for example Outlook, when we receive a new email message it is possible to appear a pop-up on the screen alerting that, so if we have the outlook minimized with this we have a notification that a new email have arrived. I was thinking in a thing like this, for if I have my OTRS Dashboa...

Hi,

It was a problem on crontab.txt in the path to perl.exe.

Its now working ok.

If someone needs help on this topic on windows server 2008, I will be glade to help.

Best regards to all, and to crythias, thanks a lot.

Thanks crythias.

I'm know with the same error that you previous had that is:

failed to start 'C:\Windows\system32\cmd.exe':

I look in cronService.pl and in my $defaultShell I put this path "C:\Windows\system32\cmd.exe"; but the error remains.

Can you advise me.
Regards,

Hi,

its seems that it is not fetching the emails automatic.
There is some log error if is not doing it automatic from 10 to 10 minutes?
Because fetching manually by clicking on "download emails" it works perfectly.

Can someone give me a tip...
Regards,

Hi,

Thanks a lot crythias.

I found it on my installation that in on windows server 2008 under:

...OTRS\var\cron\postmaster_mailbox.dist (1 hit)
Line 11: */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

By default is fetching in periods of 10 minutes.

Regards,

Hi, Sorry my bad... On OTRS in "Administration"->"email definition"->"PostMaster Mail Accounts" I add there an email account from where OTRS can fetch emails from. How can I define OTRS to fetch the emails from that account automatic in periods of 10 minutes, because at...

Hi to all,

I have configure in PostMaster Mail Accounts the mail accounts to fetch mails from, is possible to put the otrs fetching automaticly the emails from the accounts that I have define there?

Can someone give me a tip.
Thanks in advanced
Regards,

Can someone give me a tip?

Regards,

Hi, When we go to "Administration"->"Clients" when we choose a client to see its content or when we add a new client the field "comment" is small in terms of visualization text box. Is possible to enlarge the text box so we can see better the information that we put the...

Hi, In the client / customer.pl appears when you click on "Ticket" it appears "Company Ticket", someone can tell me what should I comment on the code, for this option to disappears? I want that appears only the "New ticket", "My ticket" and "Search"....

Boas, Na área cliente/customer.pl aparece quando se clica em "Ticket" no canto superiror direito, aparece "Company Ticket" alguem me pode dizer o que devo comentar de código para não aparece esta opção "Company Ticket"? Queria que só aparece-se "Novo ticket", ...

Hello to all,

When I export the statistics to .pdf file, it appears a header saying OTRS. Is possible to redefine this header and change this field in OTRS?

Best Regards,
Marc

Boas,

Se entrarmos como administrador ou agente com privilégios de administrador, na Tab "Clientes"temos o "Customer infomation Center" alguem me pode dizer como posso aceder ao código dessa janela que abre quando se clica em Customer infomation Center.

Desde já obrigado,

Hello,

I'm trying to put OTRS user title on Signatures, the first and last name I put, <OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>, what is the parameter for Title, like Miss. or Mr. somoene knows...

Thanks in advanced
Best Regards

Resolução:
Edit Config Settings in Framework -> Core
ProductName

Ok

Thanks!!

Hello,

I'm a beguinner with OTRS, can someone indicate me how can I modify the browser title tab that appears for the clients authentication.
In my case in the browser title tab it appears " Authentication - OTRS" and I want to change it.

Thanks in advanced
Regards,

Boa tarde, será que alguem me pode indicar como altero o nome que aparece na browser tab, para a autenticação dos clientes ou seja no caso do ficheiro customer.pl? No meu caso, como o OTRS está em Português na browser tab aparece "Autenticação - OTRS". Alguem me pode, ajudar ou dizer onde ...