Znuny Open Source Ticketsystem

Hi Thorsten,
excuse my delayed reply. Here is the screenshot:

I am almost sure that all the Stats::* settings are on default values.

I am using OTRS 3.3.4. When I was checking capabilities of the Statistics I noticed that I am missing all the format options beginning with "graph-". See http://doc.otrs.org/3.2/en/html/statistic-module.html#stats-modify-new graph-lines graph-bars graph-hbars graph-points graph-lines-point...

OK, it works as it is described in the documentation as I wrote above but why the widget title says something different: "Need to be answered"?

I have installed OTRS 3.3.4 and I noticed that the widget " Open Tickets / Need to be answered " in the Dashboard does not work as expected. Expected behaviour: Lists tickets which were not answered (no outbound e-mail / phone call) after receiving an inbound message (e-mail / phone call) ...

Hi all,
could you please help me to find out if there is a template tag for the system address of the queue (the From: e-mail address in messages going from the queue)?
There is for example the tag is there something like ?
Thank you

I have created a bug report: http://bugs.otrs.org/show_bug.cgi?id=9942

I am installing OTRS 3.3.0.rc1 on CentOS 6.4. In the web setup /otrs/installer.pl when continuing after the screen with SMTP and IMAP configuration I get the following error: {"Message":"Unknown Check!","Successful":0,"Comment":"The check '' doesn't exist...

Crythias, thank you for the information. I will start experimenting with possibilities of linked tickets. I am not decided yet if Master/Slave would be suitable here. I will test it. In the release notes of OTR version 3.3 I have noticed that there should be a support for external ticket numbers: OT...

Our company is a distributor of products from multiple vendors. We do not solve problems just with our customers (our partners and end-customers) but sometimes we have to open a ticket with a vendor. In such cases it would be great to be able to open three party communication in a ticket: CUSTOMER (...