Znuny Open Source Ticketsystem

Hi jojo,

Thanks for your answer.

I don't quite get your answer tho.
This might sound stupid, but i can't find the ''reply'' button. The only answer i can give is by either adding a note or by closing the ticket.

And how do i specify the summary in the reply?

Sorry for being a noob at this

Hey. I've got the following issue: When i want to close a ticket, an email is sent to the customer whom's ticket is closed. The e-mail is sending so thats OK. But the thing is, I want to have a summary in that e-mail about what happened in the ticket. So all the interaction between the Agents and th...

Ahh thanks! that did the trick for me!

Hi, Thanks for answering. I've highlighted the preferences in My Queue's and selected yes for sending e-mail for the helpdesk agent. But this didnt change anything. What should i configure in the Notification (event) so that the mail can be send? Or should something else be configured? i.e. What sho...

Hi there, First of all, I'm really enjoying OTRS as a helpdesk employee. We've recently downloaded OTRS and are prepairing it for production. I've been struggling with 1 thing tho. Here's what i want to do: In OTRS we have 3 queue's, lets call them Queue A, B, and C. When an Agent creates a new tick...