Znuny and ((OTRS)) Community Edition

Anyone got any other ideas?

I did restart the mysql service hence the message. See image attached. (you'll see it was last changed at 14:14pm today so something has the authority to write to it) root@helpdesk:/opt/otrs/Kernel/Config/Files# grep 'otrs' /etc/group www-data:x:33:otrs otrs:x:1001: root@helpdesk:/opt/otrs/Kernel/Co...

mysql> show variables like 'char%'; +--------------------------+----------------------------+ | Variable_name | Value | +--------------------------+----------------------------+ | character_set_client | utf8 | | character_set_connection | utf8 | | character_set_database | utf8 | | character_set_file...

Thanks for the reply. I'll have to check the db and my.cnf tomorrow as i cracked my damn surface pro screen so am laptopless until tomorrow. I've managed to run the commands off my android phone though. The permission script i know about. I only set a few things manually for testing purposes. Script...

We are still having issues to resurrect our OTRS instance. (ticket type sorted) Some issues were resolved but we cannot apply any settings. We have upgraded to the latest OTRS release. Deleted XML files and replaced them with fresh ones from the gz. Deleted the auto ZZZAAuto files. Migration ran wit...

anyone able to help me with this?

This has to be a bug. There are many people posting about this and no one can answer.
Here's anothe post related to it

viewtopic.php?t=39153

Hi
Did you ever find out what was wrong ? i am struggling with this issue also.

I found this when I tried to update via command line otrs@helpdesk:~$ perl bin/otrs.Console.pl Maint::Config::Rebuild Rebuilding the system configuration... ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-10 Perl: 5.22.1 OS: linux Time: Tue Aug 20 11:11:25 2019 Message: Need DefaultVersionID! Tra...

Yes that's exactly the page i followed except the rpm bit as am on debian

Sure I'm on ubuntu 16.x I copied the OTRS to OTRS-old I also ran a DB backup I downloaded the latest OTRS and unpacked I then had /opt/otrs again. I copied over the config.pm and a few other files from Kernel, one with xx I think I then ran the update script and it kept failing saying my database wa...

Hi, I'm really struggling with various errors after upgrading our OTRS to v6.020 In Logs, I'm receiving errors including; Could not create a modified setting version for Ticket::Type::Default! Rolling back. Need DefaultVersionID! Setting Ticket::Type::Default Effective value is not correct: Entity v...

This has to be really simple.. In the customer backend - there's an option to see all company tickets. I understand that this is filtered on the customerID field. I have just one customer user created on the backend. Think of him as my client onsite IT contact. The manager of the business who wants ...

I want to use OTRS to log tickets and print out the Ticket to use as a Field Service Sheet. I will use some custom fields for Name, Address etc and have already added them to the NewPhoneTicket settings in Admin. However - I need some more information on the printed PDF or Emailed Ticket. I need a d...