We only want to set the Subject form field in new replies to "Re: [ticket title]" in stead of "Re: [subject of previous message]".
Is this possible without an add-on?
Search found 3 matches
- 15 Jul 2016, 18:17
- Forum: General
- Topic: Subject from Ticket Title
- Replies: 3
- Views: 1732
- 04 Jul 2016, 11:27
- Forum: General
- Topic: Subject from Ticket Title
- Replies: 3
- Views: 1732
Subject from Ticket Title
Sometimes we need to change the Ticket Title to better describe the issue from the ticket. However, the Subject from the e-mail remains the same as the original e-mail replying to. We would like the Subject for a reply to automatically change into the Ticket Title. Any idea how to do this?
- 12 Nov 2013, 14:46
- Forum: General
- Topic: OTRS 3.3.1 and RHEL 5
- Replies: 1
- Views: 1571
OTRS 3.3.1 and RHEL 5
Recently OTRS 3.3.1 was released. However, on the downloads page I only see an RPM package for RHEL 6, and not for RHEL 5. It appears that the latest published RHEL 5 package was version 3.2.12: http://ftp.otrs.org/pub/otrs/RPMS/rhel/5/
Is this intentional? I haven't seen anything in the release ...
Is this intentional? I haven't seen anything in the release ...