Znuny Open Source Ticketsystem

100% not there.

I would send a screenshot but it wouldn't show much. I will see what happen when I upgrade soon to 3.3.9

It cant be right that you cannot send a customer an attachment or they cannot view anything they have uploaded???

Thank you. That looks like the one. I was looking for the change logs to see if it had been raised already.

When one of my users updates a ticket the From column in the Article List view shows the name of the person logging the ticket initially instead of the agent that has updated it. Is there anything in sysconfig that can change this? Im currently using 3.3.1 as I need to nail down the upgrade process ...

Hi,

I can add attachments in customer view and in the frontend. I can view them in the frontend, but I cannot view attachments from the customer view. Is there a way I can turn this on?

Hi, I have created dynamic fields, one is a drop down and the other is a test box. I can get them to display as an option when updating a ticket, but they do not display in the Ticket Information box. I have used the guide in the manual for setting them up in the Ticket::Frontend::AgentTicketZoom###...

HI, I have my new Ticket email setup and working. The only thing is that it does not send a New Ticket email tot he person who logged to the ticket from the Customer Portal.. If there a way to turn it on so everyone including the person creating the ticket gets the email? I have tried individual not...

Anyone?

I have my site running with ORTS 3.3.1 on IIS, but currently I have to navigate to {IPaddress}/otrs/index.pl to get it to load. I have tried changing the site default folder in IIS to C:\otrs\otrs and gave my IIS users group full access to c:\otrs and all it's contents. When trying to load the site ...

Thank you. It would appears that I originally renamed the stats group.

Hi, I new to OTRS, I did have a previous version a while back but never used it so I recently went for 3.3.1. I have installed and im up and running. But I previously had statistics and the options to run reports. I dont have this now and cannot find anywhere to downloads a reporting/statistics modu...