Znuny and ((OTRS)) Community Edition

RStraub wrote:Navigate to yout otrs folder and execute (as otrs user):

Code: Select all

bin/otrs.RebuildConfig.pl
bin/otrs.DeleteCache.pl

Thank you very much! Problem solved.

RStraub wrote:So your problem is which:
Then rebuild your config and delete the cache

Ok, its #2, but, how to rebulding my config and delete the cache?

RStraub wrote:But ... in the list, they are still called "new" and "open". Didn't you lead with "I renamed the types" ?

I renamed the types and didnt see the open ticket on status view and renamed it back. But it did not help.

Well, I would recommend against renaming those states, but for this particular problem: 1) Your Status view gathers all tickets with statetype "open". Those are configured in the SysConfig. 2) As your only renamed your state, go to SysConfig->Ticket->Core::Ticket and look for the entry na...

I renames States in Admin "open" and "new".
Now in "Tikets - Status View: Open tickets" only tickets with "pending reminder" states.
And in customer too. Please, help.

set the first_response_time using Transition Actions!

Как через Process Managment
Указать через Transition Action - first_response_time (т.е. Эскалация - время первого ответа) ?

As through Process Managment
Specify by Transition Action - first_response_time?

It does not matter which operator "xor" or "or".
If there are several fields in which the same type then saved only the last one.
For example, I want to make the transition when type is incident or consultation.

What do you advise? I have no more ideas.

Process management
Transition
If you create a field with the same two types that it is not saved!

There is no error message. Pressing "Submit" button does nothing!

The problem is: we created a dynamic field to use it's values as a condition for transition. Possible values of the field are: "Known solution" and "Solution is not known yet". But we can't save the transition (see the screenshot). There is only one error in the logs: "Need ...

How to start Process Management for Queues Postmaster?

How and where to set notifications customers about created a new account for their?

Tell me please.
How of PDF reports (Print) to remove the inscription on who and when it printed?
like:
"printed by User user (user@mail.com) 11/13/2013 12:12:38"