Znuny Open Source Ticketsystem

I apologize for my English.
Really I need help. How to run OTRS on Windows 2008 64bit? I stuck on first step(configure IIS).

Thank you very much for your soon reply.
I have moved OTRS to another server with Windows R2 64Bit. On this server I am not able to configure IIS to run OTRS.

Please help!

Hello,

Could you please tell me step by step, how to install ActivePerl 32bit on Windows 2008 Server 64bit? I have configured IIS according to this manual: https://blogs.iis.net/wadeh/archive/200 ... iis-7.aspx, but It got me blank page when I wanted to open the pl pages.

Thank you a lot!

I did not get you. I want to publish some articles in the main FAQ window, not all.

But the category field is marked as mandatory. How to make it non mandatory field?

Hello,

Is it possible how to add articles to the main FAQ window? The field category is marked as mandatory and I could not add article without select category.
The place where highlighted with yellow color:

OK! Thank you very much!

I want to change customer interface from menu style(Pic1) to button style(Pic2).

Hello,

Nobody knows how to do it?

Hello,

Is it possible to change customer interface to the following interface, if yes could you please tell me how?

Thank you very much!

I understood the logic of auto apply.

Thank you for you soon rely.

I am using "Autoreply/NewTicket". There is nothing in log file concerning transport issue, SMTP,...

Hello, How to configure auto response? Has been set up to receive e-mails ithelp@domain.com. to queue "IT Department". Once received e-mails, a notification is sent to an agent (to me) successfully Auto notification <-> Queue's have been set up (including queue "IT Department") N...

Thank you very much.
The problem with SSO was in case sensitive, just replaced "domain\\" to "DOMAIN\\"

Сrythias, do you have any idea how to solve this problem?

Here is my Config.pm LDAP agents authentication work perfect. LDAP customers authentication work perfect. Customers HTTPBasicAuth does not work? #Enable LDAP Authentication for Agent sAMAccountName $Self->{AuthModule} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'Domain IP add...

Please help. What is the problem?
My system installed in Windows 2008 Server 32bit, MSSQL2008R2 Express Edition, IIS7, OTRS 3.3.2

The same error. Very strange. Is there any idea?

Now i get the following errors: [Wed Nov 27 09:44:27 2013][Error][Kernel::System::CustomerUser::SetPreferences][587] No such user 'domain\user'! [Wed Nov 27 09:44:27 2013][Notice][Kernel::System::CustomerAuth::HTTPBasicAuth::Auth] User: 'domain\user'! Authentication ok (REMOTE_ADDR: 192.168.0.100). ...

Thank you for your soon reply.

All customers in domain. Authentication through LDAP succeed but when i turn on "Single Sign On/HTTP Auth" i get these messages. What is the reason?

Hello, Please help, what does the following error means? {HTTP_REMOTE_USER} !(REMOTE_ADDR: 192.168.0.100). [Tue Nov 26 17:11:24 2013][Notice][Kernel::System::CustomerAuth::HTTPBasicAuth::Auth] User: No $ENV{REMOTE_USER} or $ENV{HTTP_REMOTE_USER} !(REMOTE_ADDR: 192.168.0.100). [Tue Nov 26 17:11:24 20...

Hello All,

How can I establish a relationship between Queue and Services? I would
like customers to select a Queue on the "TO:" field when they are
creating a ticket and that the "Service" field be updated to show only
services handled by that particular Queue.

Dear all.

There is problem with FAQ module. The installation was successful and all access was granted to agent, users but i could not see FAQ module in forms.
What i have missed?