Hello
I'm receiving notifications from tickets escalations every night at midnight.
I'm looking for by configuration at sysconfig and I dont found any configuration to time controller to sending.
Any idea?
Tks
Search found 5 matches
- 25 Jul 2014, 22:22
- Forum: General
- Topic: Ticket escalation Notification
- Replies: 9
- Views: 4987
- 14 Jul 2014, 15:06
- Forum: General
- Topic: Agents Like Customers
- Replies: 2
- Views: 914
Re: Agents Like Customers
crythias, tks by confirmation.
This is solution that I have in mind.
This is solution that I have in mind.
- 11 Jul 2014, 22:05
- Forum: General
- Topic: Agents Like Customers
- Replies: 2
- Views: 914
Agents Like Customers
Hello guys, Is possible to associate agents with clients? For example, a single user can be the agent and client. My case is that our 24x7 NOC should open tickets manually as the events of the monitoring tool and should make the first intervention of the problem or incident. The "solution"...
- 18 Nov 2013, 13:01
- Forum: Help
- Topic: "Process Scheduler is registered but can not be running"
- Replies: 2
- Views: 1164
Re: "Process Scheduler is registered but can not be running"
Hello,
I used rpm package to install the OTRS. This process is not automatic?
I followed the instalation doc, but dont working, the message is displayed every minute.
Tks.
I used rpm package to install the OTRS. This process is not automatic?
I followed the instalation doc, but dont working, the message is displayed every minute.
Tks.
- 14 Nov 2013, 18:19
- Forum: Help
- Topic: "Process Scheduler is registered but can not be running"
- Replies: 2
- Views: 1164
"Process Scheduler is registered but can not be running"
Hi, I updated the version from otrs 3.2.10 to 3.3.1. All ocurred well, but, now, I received messages in dashboard from otrs like "Process Scheduler is registered but can not be running". I restarted the process and executed the script otrs.Scheduler.pl, but dont work. This messages show me...