Znuny Open Source Ticketsystem

What I am noticing with the close notification is that it is working *some* of the time. For one, I noticed that it will not send the close notification if the customer and the person closing the ticket are the same person. Is that intentional? So far, that's the only pattern I have been able to fin...

We are on day 4 of our go-live with OTRS (3.2.11) and the main issue I have been experiencing is the complete unreliability of the auto-responses and notifications. For the life of me, I could not get any of the auto-responses to actually work. I populated them in Queues->Auto Responses, then applie...