Znuny Open Source Ticketsystem

crythias wrote:start by add column in SSMS.

Hi Crythias, already add the column, but how can I modify and run config.pm?

Hi jojo, OK. Maybe it is strange with you because you are not the customers and always don't understand their need. By the way, some software producer (includes OTRS) doesn't listen to the users voices and their engineers act like you who thinks it still makes no sense ==> NEVER BE SUCCESSFUL IN THE...

Hi Jojo, thanks for your quick reply. But some customers want it, now they must copy their signature to the post when they reply a ticket. They want to bcc to managers (external customer of OTRS System) with the full history like email.

We have one customer (company) named ABC Company, they have 2 IT customer users: one customer user is an IT Manager, his name is A, another customer user is an IT Staff, his name is B. When B is typing the message on customer portal to reply a ticket, B wants to cc to A for reference. But the OTRS E...

Hi All,

Is there any ways to enable the signature feature for the customers to attach on Customer Portal/Preferences (customer.pl) after they've submitted a ticket? Or we can use the customer user information to create a signature for each users?

Thanks & BRs,

Kindly support!

Hi All, I know the feature "Customer with multiple IDs (Company tickets)" which has been shared a lot and I knew the way to use this feature by 2 simple steps below: 1. Add a new column in the table customer_user by this command: ALTER TABLE customer_user ADD customer_ids VARCHAR (250) 2.A...

Hi Crythias, I know the time depends on the OS time but the time is not correct. do you any advices?

Look at, copy, modify otrs/Kernel/System/Ticket/Number/DateChecksum.pm Thanks for your help. But I tried to search on google to understand the content of DateChecksum, but not successful and I don't know the perl code, could you or someone help me to have the code for my ticket number format? So ma...

Hi All,

I'd like to customize the default ticket number with the format like below:

YYMMDDXXXX (YY: year ; MM: month ; DD: day ; XXXX: auto increment number)
Example: 1312100001 : it means the first ticket on December 10th, 2013.

Kindly help!

Thanks.

Hi all,

please show how to do it on Windows OS.

Hi all,

Kindly help me to configure the actual system time of OTRS Server. Although I've already selected the right time zone +7 for Vietnam in sysconfig, but aftern I'd created a ticket, it showed that the wrong creation time, even in history of this ticket: Created: 12/10/2013 15:54 by....

Hi all,

I have the same problem. But my OTRS is working on standard well-known port 80. Kindly help.