Znuny Open Source Ticketsystem

I have 3.3.11 version of OTRS installed on Windows Server Enterprise 2008 R2 Everything was working perfectly before i went on vacation. When I came back Agents couldn't create ticketsbut its weird because customers can create tickets on thier end. As an Agent, I tried it for myself and filled out a...

yuri0001 wrote:Hi!
nycjr - try to see here - viewtopic.php?f=60&t=8032 - may be it help you.

After trial and error, I finally made it work. Thank you for your help.

Could I use ACL to show/hide dynamicfield according to ticket type then?

I am using OTRS 3.3.1 and i need ACL to hide/show dynamicfield text in the new ticket screen that the customer sees, depending on the queue they choose. I created dynamic fields(text box) BackoutPlan ImpactAnalysis TestingPlan I need them to only appear for one queue. Is this possible? I was able to...

Yeah after they are locked. But I would want them to see the tickets they are responsible for before locking them down. Is there a way?

crythias wrote:per agent queues

Sorry I don't understand. What do you mean by this?

Hello everyone, I setup super agents that has full access to all queues and I want to make certain sub agents(less permissions) to be responsible for certain tickets. Now All i need is to be able to show through the dashboard widgets these tickets. The workflow like this. I have super agents who wil...

I really appreciate the response. I am trying to go by your example and the reference that you submitted but to no avail I cannot get the graphical ACL to work. Is there anyone that has this graphical feature working? Or am I the only one? I think they should've had a section for manual override or ...

oops sorry wrong topic

Thank you for your response. I have tried to script with ACL but in the graphical interface its not the same. I have tried different combinations in the new IU to make something simple work but no avail. Is there anyone else that has worked with the new user interface and has successfully created a ...

Help me create an ACL using the new graphical interface from 3.3.1. I just upgraded and I can not get this to work. I need that closed tickets can not be opened again unless by certain users. Please help. There is no explanation or manual about setting this up. Thank you.