Znuny Open Source Ticketsystem

Well it still is at the default value of "1", allthough I am not using the postmaster login (although it has NOT been deactivated).
Should I change it to my own UID, as I am using my own account as admin.
Saying that unless I am mistaken, this would cause more harm than good.

thnx

Hi there,
I have created the Customers, but whenever an email is picked up by otrs (checking every ten minutes), I receive an email (besides the confirmation that the ticket was received and sorted into the relevant queue) stating "Message: Need UserLogin or UserID!" (as stated in my initial post ...

Do you mean, I have to define the senders explicetly as customers?

The senders of emails in our scenario are typically agents.
Occasionally it happens that someone has our "nettracker" address on see due to a "reply to all"
I have defined a separate filter to catch those emails and place them into ...

No, it's still active.
should I disable it?

Do You mean the root account (/etc/passwd) or the root forwarder in the /etc/aliases file?

Hello everyone,

I have run into a peculiar issue.

In our setup members of the team send emails to otrs and this then takes and places them (by using the GenericAgent) into their respective queues.
The idea is to track the little tasks that come in via email, phone, and/or satr (shout across the ...

Ok,

As promised, I have tested it and the solution of just adding otrs to the apache group works.

It doesn't quite explain why the ownership keeps on changing, but at least the system is running and does what is expected of it.
I do have another issue but I will start a new stread for this

thnx ...

Dooh...
Why didn't I think of that?.....
Will test right away and report back on the results.

thnx for that

Hi there
I have comacross something rather strange...
either otrs or httpd are changeing file-permissions without reassonable cause.

[root@n33lnp62 CacheFileStorable]# ls -l
total 136
drwxrws---. 16 otrs apache 4096 Feb 25 07:40 CacheInternalGroup
drwxrws---. 6 otrs apache 4096 Feb 7 11:19 ...