Znuny Open Source Ticketsystem

Why should that be. I am clever u know...

Try me.

Hi, I need the Response-/Solutiontime to be stopped as I send out an CustomerNotification based upon an owner update. I tried different approches - not successful at all. In the Sysconfig my code looks like follows within the Ticket --> Core::Ticket Module: Ticket::EventModulePost###900-EscalationSt...

Hi, you may want to amend the Frontend properties in the Framework section for Customers (sysconfig) - here you can also individualize the look and feel of the Customer Frontend - and choose the options shown for new Tickets (Ticket -> Frontend::Customer::Ticket::ViewNew) - we had to show type and s...

Hey Reneeb! Thats it! Thanx I forgot that I turned all new Dynamic Fields to temporaly "off" so I would use the old fields for criticality in our System since it would have interfered with our reports if not. Is it possible to get the information of the old (2.x) itsm dynamic fields into t...

Hi! The OTRs Log says this: [Mon Mar 17 14:56:06 2014][Error][Kernel::System::Service::ServiceAdd][711] Need Criticality! [Mon Mar 17 14:56:06 2014][Error][Kernel::Output::HTML::Layout::BuildSelection][2245] Need Data! [Mon Mar 17 14:57:27 2014][Error][Kernel::System::Service::ServiceAdd][711] Need ...

Hi,

I just tried to add a new Service but otrs claims missing criticality. There is no matrix either (criticality<-> impact<-> priority). It worked before. I cannot understand why this changed?

Has anybody an Idea how to solve this problem?


Thanks in advance,

Vivian

Check (Kernel...) GenericAgent.pm there is a part to be freed from comments.

Open Sysconfig Ticket -> Core::PostMaster

its way down:

"SendNoAutoResponseRegExp: If this regex matches, no message will be send by the autoresponder. " Something like this (MAILER-DAEMON|postmaster|abuse)@.+?\..+?

May this help?

Hi! The last two week otrs makes weired things as sending out event notification twice (they are marked with "internal note")?! What happened? I know I didn't change anything in sysconfig or anywhere else cause I haven't been arround. Do you recognize whats wrong? Is there any chance that ...

Hi, I am answering a little late but everything is fine now. It didn't run at all but after some more tries - and sometimes "talking" about something helps to solve the problems - I use only simple settings like the ga interface version. Actually I am not supposed to be the admin of otrs b...

Choose the relevant Queue in the Queue Menue e.g. Inbox and right beneath the escalation there should be a dropdown list where you can choose possible, not possible or new ticket... for the "on top" issue you need to have a look in the sysconfig Ticket::Frontend::ZoomExpandSort "rever...

Hi, Nachdem ich nun die allgemeinen Einstellungen für den Ticket Event Calendar vorgenommen habe, möchte ich nun gern mit dessen Hilfe oder/und über den Generic Agent versuchen ein wöchentlich gleiches Ticket aus OTRS heraus zu erzeugen. In diesem soll später ein Meeting Protokoll hinterlegt werden ...

It may be too late....none the less Logfile for Cron Service otrs/cronw/log Cronjob file otrs/cronw/crontab.txt This means if you have a windows standard installation. The log for OTRS C:\OTRS\OTRS\var\log otrs.log(.xxx) Here you can see any occuring error. Hope it helps anyways. Greets, Vivian

#this runs Kernel/Config/GenericAgent.pm, if it exists */20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null #this runs what's in the database (what you set up through the web interface, Generic Agent) */10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null Hi there, now I can't get the G...

Hallo steste123!

Herzlichen Dank! Hat Perfekt funktioniert!

Sicherheitshalber nochmal komplett neu installiert...

TRUNCATE package_repository;...

Danach RebuildConfig und DeleteCache...Jetzt läuft wieder alles wie es sollte!


Viele Grüße,
Vivian

Mit TRUNCATE TABLE ?

Darf ich noch fragen an welcher stelle Ihr das gemacht habt? Geht es nach dem DBUpdatexxx oder muss ichs davor machen?

Viele Grüße Vivian

Habe nur das TicketCounterlog kopiert... gibt es andere in die ich schauen kann?

timmy80: Ist dein Post erledigt? Falls du auf windows unterwegs bist: Ansonsten wie stets mit der set password for 'otrs'@'localhost'=Password('altesPW'); oder bzw. kopieren der alten config.pm, genericagent.pm, zzzauto.pm und ticketcounter.log Das mussten wir alles tun. Nach der Deinstallation soll...

Hi! Endlich nach vier Tagen probieren und x gelesenen Hilfen: Unser Upgrade von 3.2.11 auf 3.3.1 und auch auf 3.3.2 (unter win server/my sql/apache2/ aktiveperl 5.16 32bit) war erfolgreich... :D Doch dann: Ich wollte die nun fehlenden Pakete nach installieren (ITSM, FAQ,....), weil die scheinbar nic...