Search found 3 matches
- 15 May 2014, 10:34
- Forum: Help
- Topic: Owner of ticket is changing automatically
- Replies: 2
- Views: 886
Re: Owner of ticket is changing automatically
HI This is the history in the ticket Unlock Unlocked ticket. - Admin OTRS 14/05/2014 12:25:01 Lock Locked ticket. - Jason Dean 14/05/2014 12:56:58 Misc Reset of unlock time. - Jason Dean 14/05/2014 12:56:58 OwnerUpdate New owner is "deanj" (ID=2). - Jason Dean 14/05/2014 12:56:58 (how did ...
- 15 May 2014, 10:31
- Forum: Help
- Topic: Owner of ticket is changing automatically
- Replies: 2
- Views: 886
Owner of ticket is changing automatically
Hi
The owner of the ticket is changing automatically, for example we create a ticket and set the owner of this to Agent1, Agent2 looks at the ticket in the queue and its then sets the owner to Agent2.
How can disable this feature so we are in control of assigning the owner of a ticket?
The owner of the ticket is changing automatically, for example we create a ticket and set the owner of this to Agent1, Agent2 looks at the ticket in the queue and its then sets the owner to Agent2.
How can disable this feature so we are in control of assigning the owner of a ticket?
- 05 Dec 2013, 12:13
- Forum: Help
- Topic: Error During Ajax Communication when creating tickets
- Replies: 5
- Views: 3756
Error During Ajax Communication when creating tickets
Hi When creating a ticket and selecting the ticket type or queue, we get the following error:- Error During Ajax Communication, Status; Error, Error. Script Error. We are running OTRS ITSM 3.3.2. On Windows Server 2008, on IIS. Initially I did not get this error, it appeared after we created some Se...