Search found 2 matches

by prauscher
06 Dec 2013, 16:06
Forum: Developers
Topic: Ticket detection based on Mailadress
Replies: 4
Views: 2050

Re: Ticket detection based on Mailadress

Hey,

I use postfix on all Hosts - wildcard-Hosts (for the first Opinion) are no problem and even in its default configuration, most MTAs simply ignore everything following a "+" in the local part. I do not know exchange at this part, but that is of course a problem of MTAs admin.

prauscher
by prauscher
06 Dec 2013, 01:46
Forum: Developers
Topic: Ticket detection based on Mailadress
Replies: 4
Views: 2050

Ticket detection based on Mailadress

Hey,

currently, OTRS supports Detection of the Ticket in the Subject-Header (which does not look very nice, especially in a non-technical environment) or by References-Header (which works good, but some stupid Mailers seem to ignore them).
How about a detection by Mailadress? For each outgoing Mail ...