Znuny Open Source Ticketsystem

Hi In your scenario customer will have to first create the tciket and then forward that e-mail to others. This will add the effort for the customer who logged the ticket. I feel that is very odd. if you check any other ticketing system like RT or any other they are providing the cc and bcc filed to ...

Hi In Most of the company when anybody send any kind of e-mail then It's mandatory that it must keep in loop to team lead and project manager. Only admin having the right to see the all queue and other stuff. In our case developer creating a ticketing and keep in loop to team lead. So team lead come...

Hi

This is the basic requirement when anybody call the log on OTRS. User always want that it can CC to his manager or team leader so for that CC fileld should be there. I think there nothing related to spam.

Hi

I have installed 3.3.2 OTRS and centos. CC filed getting in agent login. but the cc filed not getting in customer login.
Please guide how can I add the CC filed in customer login.