Znuny Open Source Ticketsystem

Thank you for the response.
i have one question :

I created a notification event to agent for customer . but the customer don't recieve the messages . Here my parametrage for event notification

* Event: Article create
* Ticket filter: Open/
* Article filter: e-mail external/ agent
* recipient ...

I used OTRS 3.3.2

In fact, my is when the customer send un message with attachements i receive the message but the attachement is not appear in my inbox.

hello
I have two questions:

- How to send messages with attachments in my inbox by the notification ?? I use <OTRS_CUSTOMER_EMAIL[6]> but it does not take into account attachments

- I created a notification event for a customer . but they do not retrieve messages that the client sent me. Here ...

i use Use the "Reply" feature but the customer don't receive my reply
Why not? Did you check the logs? What do they say?

Make sure the System Address attached to queue is allowed sender through your SMTP server.


The logs system are not find error

Where can i find the SMTP server ??

For reply for the customer i use outlook or otrs interface ..

Where can i see the configuration of my email send system ??

Hello,

i use Use the "Reply" feature but the customer don't receive my reply


help me please

hello

I have a problem. when an operator responds to a customer, the customer don't receive any notification or message. how to handle it?

help me please

Morning


how can i close multiple tickets at the same time.

Best regards

For example, if I close a ticket (the client receives the notification) I consider that it is set and the client decides to re-open in answering that it is not ok ... how to handle this manage by a notification?

Good it's ok.

Tell me how can i manage notification when a user re-opens ticket ??

thank you

I don't understand. I have already created the filter. I just want to know how to manage notificatiion.


Best regards

Hi,

I created a filter for messages without subject. How can I handle the notification to the client to tell him that his message has not been taken into account because the message is without subject ???

Please help me

Best regards !

How can i disable agent 'AddNote' notification ??
If the ticket is locked by one agent and a different agent adds a note to the ticket, this is to let the owner know that there was a note added to the ticket. Otherwise, the owner won't be notified about notes left on the ticket.

So by default ...

Please

How can i disable agent 'AddNote' notification ??

Can you describe more detailed what you want to achieve?

<OTRS_OWNER_UserFirstname> is a placeholder in replys etc. that is replaced with the firstname of the ticket owner. The same for <OTRS_RESPONSIBLE_UserFirstname>.


I have 4 file and 4 operator. I want to assign a file to each operator of ...

Good the postmaster is Ok.

tell me

- how can i assign the <OTRS_OWNER_UserFirstname> at the owner ??

- how can i assign the <OTRS_RESPONSIBLE_UserFirstname> at the operator ?


Regards

Call him.
Or, rephrase your question.
Who is the operator? The Owner of the ticket?
What is the helpdesk and why is it replying to an email?
What is the OTRS interface doing?


1- I have 5 Operator.. I want to do when Admin OTRS reply to a ticket that all operator receive an email notify
2- I ...

Hello,

I have two questions

how to notify the operator when the helpdesk reply to an email by the otrs interface ??


how to filter messages whose subject are empty ??

Best Regards

Hello,

I speak french but i try to speak english too.

I use OTRS 3.3.2.

how can i do for Notify Operator that a customer has reply for a ticket ??

how can i do for Notify users that a operator has reply for a ticket ??


Best Regards