Znuny Open Source Ticketsystem

http://forums.otterhub.org/viewtopic.php?f=62&t=14481 http://forums.otterhub.org/viewtopic.php?f=62&t=14481#p67077 Thanks for your reply. But I do not think it matches our problem. As we test, we found if we changed the customer email to the agent email address, which can not receive the no...

Hi all, I got a problem on agent notification. My OTRS version is 2.4.9. I have set the NotificationSenderEmail, SendmailNotificationEnvelopeFrom and the admin notification works well. I also ensure the agent preference setting is correct: turning on the notification and selecting the queue. Our SMT...