Znuny Open Source Ticketsystem

Hi, I have written a perl script to log otrs change requests through command line. The script reads a file on local disk which has the description details and uses the same data to update the description field on the change ticket. However, I'm facing an issue with this. Looks like, only the first l...

Thanks much. That solved it all
[SOLVED]

Thanks much for your inputs. >> By what method are you monitoring the logging of OTRS tickets from the command line? (ie, AddHistory?) I don't intend to monitor the logging of OTRS tickets from command line. This monitoring is not required in my environment. I happened to write a small perl script p...

Hi,

I'm facing the same issue with my script. Was this resolved? If so, could you please share your thoughts?

Many Thanks

Hi, I'm working on automating logging of OTRS "change" request from command line through a script. I see the current ticket API exposed by OTRS can handle logging of OTRS tickets from command line. However my goal is to achieve the same with otrs ITSM feature to log "change" tick...