Znuny Open Source Ticketsystem

Thanks reneeb, this was the alternative option I was thinking about... I'll work on it

Thank you fcasal.
Well I don't mind, the fact is that I want only to create tickets from a customer that exist (they appear in the drop-down FROM field), as we can do when using the API.

Regards

Hello,
I would like to know how to make possible a new agent ticket phone to be opened only if the selected customer is registered (the customer exist in the application).

Could you help me?
Thank you in advance.

Thanks Reneeb,
I've confirmed that the issue is with an external addon.

I'll look for information to the error in the addon information.
Regards,

Hello, I've update v4 to v5.0.15. When I launch OTRS I get a 500 Internal Server Error with this log error: [:error] [pid 36137] The constructor of Kernel::System::DynamicField::Backend returned undef. at /opt/otrs//Kernel/System/ObjectManager.pm line 537.\n\tKernel::System::ObjectManager::_DieWithE...

Hi, since some weeks ago, I've an issue with the stats module: I can see the report list in Overview menu, but when I want to open/edit one or I want to create a new one, OTRS never goes to the next screen, it hangs. Then I can see in the system that an Apache process increases the used memory until...

Hi,
If you need more information please ask me. I only need that a Change changes its state automatically when arrives its planned start time.

Thanks!

Hi, i'm working with the ITSM::Change Management module and i want to add a new condition to every change but i don't know how to achieve it: I want the CHANGE STATE value changes the value automatically when the PLANNED START time is reached. I've created this condition (in 'Expressions') but I don...