Znuny Open Source Ticketsystem

Thanks, very much. "Not easily" will likely be a barricade for me. Is there a pathway for early adopters to suggest a feature? Is this something moderators can do? I couldn't find a way to brand my topics with the word [SOLVED]. Please don't hesitate to close this and the other "open&...

Crythias,

Can this be done? If yes, can you point me in the right direction?

Thanks

When displaying Created on Dashboard ticket widget, can we just display the Date, without HH:MM:SS ?

Have spent considerable time searching OtterHub and others for the answer, with no success.

Thank you

[SOLVED] I believe this post is resolved for us. Our goal was to: - set ticket originator as Owner, automatically, in all cases; - have originator remain Owner for the life of the ticket; - assign some agents a restricted set of rights (RO and Note), NOT including RW; - allow restricted agents to se...

hmm, didn't know that.
back to the docs

thanks

Crythias, I'm still stuck on this... 3.3.3 is now up for testing and production. Viewed How To on Mini-Admin multiple times. Read and re-read docs on ACL. Created new TResponsible User. Assigned to new Test-Responsible Group checking RO, NOTE, PRIORITY & RESPONSIBLE. The goal is to allow limited...

Settings (gear) in each Dashboard widget resolves my question.

Thank you!

Thanks. On it.

Regarding Upgrading from 3.2.9 to 3.3.3, do you know if the Perl version for 3.2.9 is adequate for 3.3.3, or must we upgrade Perl to a later version?

Thank you. I'll pass along. Meanwhile, I just opened a solved ticket.

Users with RO permission can't be made Responsible?see a solution in the link proposed. We have exactly the same requirement. Some Agents who are off-site must be assigned Responsibility...but must have only limited access to the system. We expect them to add Notes, and may add other limited rights ...

Thanks. That's the kind of solution I should be able to implement!

Running 3.2.9. I defer to IT to upgrade. Can we step directly to 3.3.3, or do you advise .1, then .2, then .3?

Thanks, Crythias. The application had already been configured as you suggest. In this utilization, initially, ALL tickets will be created by telephone agents for questions they could not answer. Most will be resolved by one of several in-house specialists for this Client. In-house agents will each h...

Thanks. Will try this.

Crythias, Thank you for the question. We're setting up queues to represent each of several brands offered by our client, and within them sub-queues representing reasons for contact. Inquiries will relate primarily to merchandise and marketing. While a small group of agents will handle all "easy...

We're just beginning the process of deploying OTRS so will greatly appreciate your patience and assistance.

Is there an easy way to add the "To" field to tickets displayed on the Dashboard?

Many thanks.