Znuny Open Source Ticketsystem

Hi I have OTRS 3.3.3 on Windows Server I have several dynamic field (text, date,...) associated with tickets. I can search on dynamic field in interface agent but the customer can't search on any dynamic field. The result is always : "no results found". In log I've : [Mon May 19 13:50:14 2...

Hi,

I'd like to add a new column with the city of a customer to the ticketoverview in customer interface.

I did it for timeUnit but i can't find how to modify customerTicketOverview.pm to do it for the city :/

I'm running OTRS 3.3.3 on windows server 2008

Thanks !

I found the solution. I use current_timestamp as the value for my last modification_date It might seem that you have to wait for OTRS to take the modifications into account. My code if someone else need this function : # create a new value entry SQL => return if !$Self->{DBObject}->Do( 'INSERT INTO ...

There is no error. I think that my modification in the code aren't take into account.

Nothings happens when I update a value

Should I recompile the code ? If I have to, how can I do that ?

Sorry but i know absolutely nothing about Perl.

Thanks

Hi, I would like to have a last modification date/time for dynamic fields. I add a column in dynamic_field_value table named last_modification_time (datetime type) I add this piece of code in DynamicFieldValue.pm my $ValueLastDate = strftime "%F %H:%M:%S", localtime; for my $Value (@Values...

Thanks it works !

Thanks, I tried to do it that way CustomerTicketOverview.pm : my $ConfigObject = Kernel::Config->new(); my $EncodeObject = Kernel::System::Encode->new( ConfigObject => $ConfigObject, ); my $LogObject = Kernel::System::Log->new( ConfigObject => $ConfigObject, EncodeObject => $EncodeObject, ); my $Tim...

Hi, Thanks for your answer I didn't use DynamicField because this field already exist in OTRS so I don't understand why I can't display it in the customer interface. For example you can see it in a AgentTicketZoom on the right banner "ticket information" under Accounted time My OTRS versio...

Hi, I manage to add a new column in the customer web interface by adding code to the customerTicketOverview.dtl <th class="WorkTime $LQData{"WorkTime Sort"}"> <a href="$Env{"Baselink"}Action=$Env{"Action"};Subaction=$Env{"Subaction"};SortBy=Work...