Znuny Open Source Ticketsystem

That's the problem. I would like to be able to have the email addresses of user B and user C automatically transferred to CC or To so that the agents can answer all of them from the web console. If I use dynamic fields, I can get the email addresses of users B and C but how do I inform the agents th...

Hi, I am writing as I would like to know if there is a way to send a mail to other users when a customer open a ticket from the web interface. Basically, user A opens a ticket and wants users B and C to get an email informing them that a ticket has been created from user A. In addition, after the ti...