Znuny Open Source Ticketsystem

Hallo

Thanks for the replies.
I fight with admins for upgrade OTRS

Best regards
Szymon

Hallo

We use <OTRS_CUSTOMER_Body> in the auto response and it works fine (quoted message mail client).
We would like to use it also in each response sent to the client, so that each mail response contained a question asked by the client. Unfortunately, attempts to use <OTRS_CUSTOMER_Body> in ...

Hallo

I have the same problem.
Is issue resolved?
Two years passed...


Best regards
Szymon
___________________
OTRS version 3.1.10 is installed on Linux Ubuntu 12.0.4 with Apache 2.2.22

Really solution for this problem is:
Module named MultiSMTP by Renee Baecker.
A module that allows OTRS to use several SMTP servers.
To download from http://opar.perl-services.de/dist/MultiSMTP

:)

Thx to All

All we had do is set on the Gmail account first@gmail.com, agree to send the messages from the other account (second@gmail.com), which is exactly what is described on http://wiki.otterhub.org/index.php?title=Configure_OTRS_with_Gmail and what clues me jojo.
Sorry for the hassle ...

Hi

I have configured three auto replay messages for three addresses for three queue - one on one on one.

What about config setting Framework Core::Sendmail?
It seems, that this set of options is source of the problem for me.
These options overwrite other options about sending mails (e. g. "Auto ...

Firstly, thank you for your answers.

But I hav a bad news: this is not problem with gmail.
I configured other mail address in OTRS (mail is on wp.pl - big Polish portal), new queue, new auto-reply message - and is the same.
In system log:
Sent email to 'Customer <customer@dot.com>' from 'Kfn test ...

Hello everyone

I have a problem with the two mail addresses in OTRS .

OTRS fetch messages (by POP3S) from two mail: first@gmail.com and second@gmail.com, emails are moved to different queues. Each queue is configured with its own automatic reply, each queue is associated with one of the mail ...