Znuny Open Source Ticketsystem

This sounds pretty similar: https://bugs.otrs.org/show_bug.cgi?id=13693

The headers "Received" and "Message-ID" both contain the FQDN of the sending mail server.
This FQDN is "<something>.<something else>.local (I replaced the actual names).
Could this ".local" be the part where the bounce module fails to parse it correctly?

Attached are screenshot from the Communication Log. The last entry before it "hangs" is "Checking if is a Bounce e-mail." Therefore I went into System Configuration and disabled "Kernel::System::PostMaster::Filter::DetectBounceEmail". Now it's working..! :-D So I guess ...

Damn.. it's not directly related to the size.. It just successfully send in a message with an attached 1,4 MB PNG and another one with a 1,7 MB PDF. So it affects messages from a certain customer (they use Outlook) and I assume it's something with the (MIME?!) format. Maybe their embedded images in ...

If you try to upload an attachment manually, it works? Because it could be database configuration

You mean e.g. in a note? Just tested and works fine.

I kind of get the feeling that the PERL IMAP/POP library might be part of the problem..

I recently update from OTRS 5 to OTRS 6.0.7. I now have to (major) problem that message that are bigger than a few KB are no longer successfully fetched. This blocks the processing of all (incoming) messages! When I send a text only message it's working fine. A message with a small attached (e.g. 40...

Hi,

bei mir klappt das automatische schließen.
Auf Anhieb sehe ich diesen Unterschied:

Ich habe bei mir die Dynamic Fields als "Textarea" (statt "Text") angelegt.

Grüße
frennkie

Bei mir geht's jetzt auch!

Danke,
Grüße
frennkie

Hallo,

ich bin gestern auf genau das gleiche Problem gestoßen.
Mache ich auch etwas falsch, oder ist es tatsächlich ein Bug?

Grüße
frennkie