Znuny Open Source Ticketsystem

Yepp work!

Only thing notworking is that i as an agent dont get any email about theres a new ticket created in the system!

OK!

Cant find the correct parameter (tried many now!) to send an auto-generated mail when the case is closed!

Figured it out

Can i have a diffrent adress for this autogenerated message? donotreply@blalala.se so the real adress wont show?

Think i got it.... testing now.

Which parameter to create an event for sender to get a recipt that the ticte has arrived here? And also a recipt when a ticet is closed? No need for others i guess as a reply to a ticet will arrive at the sender...

Really great!

The cron is working, no diffcult to setup.. the system now fetch mails every 5 mins.

But i cant figure out where in the dashboard to set notifications to be sent to agents via mail. Any help?!

Hi, I'm total new to this system. I've been installing this ticket system on a Windows server 2008R2 with standard options like bundled MySQL, IIS etc. Installed ActivePerl with all required packages. When logged in to the dashboard first time i created an agent to use (myself) and then setup the sy...